1. IntroductionWe respect your privacy and are committed to protecting your personal and pet-related information. This Privacy Policy explains how we collect, use, and safeguard data when you use our pet care platform.
2. Information We CollectFrom Pet Owners:
3. How We Use Your DataWe use your information to:
4. Data SharingWe may share data with:
5. Cookies and TrackingCookies and tracking tools may be used to:
6. Data RetentionWe retain account, pet, and transaction data while your account is active or required for legal or business purposes. Users may request account and data deletion.
7. Your RightsYou can:
8. Data SecurityWe use encryption, secure servers, and access controls to safeguard your information. However, no system is completely secure — protect your login credentials.
9. Children’s PrivacyOur platform is not intended for children under 13. We do not knowingly collect data from minors.
10. Policy UpdatesThis Privacy Policy may be updated from time to time. All changes will be posted here with the effective date.
2. Information We CollectFrom Pet Owners:
- Name, email, phone number, and account credentials
- Pet profiles including name, age, breed, medical history, and dietary preferences
- Appointment details, reminders, and veterinary communications
- Orders for pet products, medications, or subscriptions
- Credit/debit card or digital wallet information (processed via secure third-party gateways)
- Billing history and transaction records
- IP address, device type, browser type, and operating system
- App/website usage, feature interactions, and session data
- Cookies and analytics tracking
- Feedback, surveys, or support queries
3. How We Use Your DataWe use your information to:
- Create and manage user and pet profiles
- Schedule appointments and send reminders
- Process orders, payments, and subscriptions
- Communicate with veterinarians, suppliers, or support staff
- Provide personalized recommendations for products or services
- Analyze platform performance and improve features
- Prevent fraud or misuse of the platform
4. Data SharingWe may share data with:
- Veterinary Partners: Limited information to manage appointments or medical advice
- Payment Processors: To securely handle transactions
- Logistics Providers: For product delivery
- Analytics Providers: To monitor and improve platform performance
- Legal Authorities: When required by law
5. Cookies and TrackingCookies and tracking tools may be used to:
- Keep you logged in
- Track pet profiles, orders, and preferences
- Personalize product and service recommendations
- Analyze app/website performance
6. Data RetentionWe retain account, pet, and transaction data while your account is active or required for legal or business purposes. Users may request account and data deletion.
7. Your RightsYou can:
- Access, update, or delete your personal and pet data
- Cancel subscriptions or appointments
- Opt out of promotional emails or notifications
- Manage cookie preferences
8. Data SecurityWe use encryption, secure servers, and access controls to safeguard your information. However, no system is completely secure — protect your login credentials.
9. Children’s PrivacyOur platform is not intended for children under 13. We do not knowingly collect data from minors.
10. Policy UpdatesThis Privacy Policy may be updated from time to time. All changes will be posted here with the effective date.